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Shipping & Returns

Shipping Policy

Delivery in Contracted Purchases

The delivery of your products approved by the credit evaluation unit for your contracted purchases will be sent to the delivery address you have specified, with the buyer's payment.

-According to the intelligence process, your delivery time may take 3 to 4 days.
-Delivery time varies between 3 and 4 days.
-Your delivery time may also vary depending on the product you have purchased.
shows. (International transportation UPS, DHL, Fedex, Sea transportation, which the CONSUMER prefers for pre-ordered products, changes the delivery date.)

Delivery for Purchases Made by Credit Card - Money Order/EFT

After adding the product you like to the basket, your product will be delivered by İtaş free of charge, if you choose Delivery from İTAŞ company address in the Description section from the delivery type screen under the delivery and billing address information.

Cargo Delivery

After adding the product you like to the cart, the shipping company will deliver to the delivery and billing address.

Return & Exchange Policy

What is the right of withdrawal?

Pursuant to the Consumer Protection Law No. 6502, the buyers have the right to return the products without giving any reason and paying the shipping fee, using their right of withdrawal within 14 days from the delivery date. Please Read the Return Policy. Every institution must implement the law.

What are the Return Conditions?

-Returns are made with the original box or packaging. The original box, packaging must be damaged (products with shipping labels attached and duct tape are not acceptable) and must not lose their ability to be sold for return.

- The consumer must use his right of withdrawal or return the product he has purchased as a result of the decision of the relevant arbitral tribunal/court, to the SELLER via PPT Cargo. In case the returned product is sent with the PTT cargo company, the costs arising from the use of the right of withdrawal or the return of the product shall belong to the SELLER. In case of product return shipping other than the PPT cargo company specified by the SELLER, the return shipping shipping costs will be borne by the CONSUMER.

- For products that may have incompatibility problems in product selection, you should definitely order by receiving technical support for compatibility. When the original packaging of this type of product is opened, it is not possible to return it. (Ex: Smartgen controllers, USR Marin generator (For USR Marin generators, the return shipping will be covered by the CONSUMER.)

Return Policy for Special Products

In order for electronic products to be returned within the "Right of Withdrawal", the purchased product must not be damaged in its original box, the invoice and all complementary accessories must be sent with the product. If not sent, the return request will be rejected. For products that are installed by the service, no refund will be made if the box is opened and installed, except for the service. If a network connection is established with the purchased generator control product, cloud communication product sim card, WiFi, the device will be in the 2nd hand status. According to the relevant legislation, within the scope of the right of withdrawal, "the product's salable feature should not be lost". For this reason, products with a sim card inserted or connected to WiFi cannot be returned within the scope of the right of withdrawal. In case of defective product, the store should be contacted. The store may request a technical service report. For return requests between 14 days and 6 months excluding the Right of Withdrawal, electronic products must go to the technical service and a return decision has been made by the service.

Defective Product Return and Exchange

You can apply to us within 6 months from the receipt of the product for any malfunction or deterioration problems you experience with your product.

For return requests between 14 days and 6 months excluding the Right of Withdrawal, the product must go to the technical service and a return decision has been made by the service.

In case of a defective product, send explanatory information and pictures to e-mail, a technical service report may be requested. In this case, all costs will be borne by the CONSUMER at first.

Within 20 working days from the receipt of the product by the Authorized Factory Service, in line with the inspection report it will give, the same product can be replaced with a new one, refunded, paid for, or repaired and sent back to you.
However, if the malfunction/defect in your product is detected as "user error" (dropping, liquid contact, etc.); no action will be taken.

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